Privacy Policy
Effective Date: June 2024
1. What Data We Collect
- Personal information you provide in forms: name, phone, email, zip code, and service details.
- Technical data: IP address, browser type, device, and location (via cookies and analytics).
- Cookies and tracking data for analytics and marketing.
2. Why We Collect Your Data
- To process service requests and bookings.
- To follow up on inquiries and provide customer support.
- For lead generation and marketing, including SMS and email offers (with your consent).
- To improve our website and services.
3. Data Retention
We retain your data for as long as necessary to fulfill service requests, comply with legal obligations, and for marketing purposes. You may request deletion at any time (see below).
4. Requesting Data Deletion
To request deletion of your personal data, please email privacy@vividservices.com or call 1-888-746-6527. We will process your request within 30 days, subject to legal requirements.
5. Cookie Policy
We use cookies to:
- Remember your preferences and session information.
- Analyze website traffic and usage via analytics tools.
- Serve targeted ads and measure marketing effectiveness.
You can control cookies via your browser settings. Disabling cookies may affect site functionality.
6. Embedded Content Policy
This site may include embedded content (e.g., videos, maps) from third parties. Embedded content behaves as if you visited the other website and may collect data, use cookies, or monitor your interaction. Please review the privacy policies of those providers.
7. Automated Decision-Making & Profiling
We may use automated tools to analyze form submissions and website activity for lead scoring, spam detection, and marketing segmentation. No decisions with legal or significant effects are made solely by automated means.
8. Spam Detection
Form submissions may be checked through automated spam detection services to protect our site and users.
9. Compliance
- We comply with all applicable laws and industry standards for PPC, SMS marketing, and HVAC/plumbing lead generation.
- SMS consent is required for marketing messages. Reply STOP to opt out at any time.
10. Changes to This Policy
We may update this policy. Changes will be posted on this page with a new effective date.
11. Contact Us
For privacy questions, contact privacy@vividservices.com or call 1-888-746-6527.